Customer Help

We value our customer above all else!

How can we help?

FAQ

Sizes

What size should I buy?

If you’re not quite sure which size is right for you, refer to our size guide below.


Please refer to our size chart here.

Do you carry plus sizes?

Yes! While they are not in-stock, you can pre-order from a 1X to 3X! It will just take a little time to get it made and shipped to you (aprox 2-3 weeks). Simply hit the 'Pre-Order' button on the item you'd like to order.

You can contact us here or email us at hello@mackinlaybelle.com if you have any special requests. 

Ordering

Can I cancel my order?

We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.

Should the item(s) not work out, make sure to exchange for a preferred style or return for a store credit.

Shipping, Returns & Exchanges

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

What is the shipping policy?

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable.

Do you ship overseas?

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.

Sustainability

What makes Mackinlay Belle sustainable?

What makes our brand sustainable is our commitment to both people and the planet. We use eco-friendly materials like organic cotton and recycled fabrics  sourced from ethical suppliers. Our garments are ethically made in small batches in Canada, which reduces waste. We ensure fair wages and working conditions for everyone involved in the creation of our garments. We focus on durability, crafting timeless pieces that are built to last, helping our customers reduce their fashion footprint. 

Get in touch

Have questions about your order, or a general enquiry?